Returns & Refunds Policy
At Escentual, we want you to be completely satisfied with your beauty purchase. If you change your mind, you can return any unopened and unused products in their original packaging within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer service team with your order number to request a return authorization and receive your unique return reference.
Securely Package Items
Place the unused items in their original presentation boxes and ensure they are securely wrapped in a sturdy shipping carton to prevent damage during transit.
Ship to Escentual
Affix the return label and send your package via a tracked postal service to our warehouse facility; please retain your proof of postage until the refund is processed.
Quality Check & Refund
Once our team inspects the returned goods to ensure they meet our hygiene standards, we will issue a refund to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing