Frequently Asked Questions
Everything you need to know about shopping with Escentual
Are all products sold on Escentual authentic?
Yes, we are authorized stockists for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and the highest quality standards.
What are your shipping options and delivery times?
We offer several shipping methods, including Standard and Next Day Delivery. Orders placed before 4:00 PM GMT are typically dispatched the same day. International shipping times vary by destination.
What is your return policy for beauty products?
You can return unopened and unused items in their original packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely via PayPal and utilize 'Buy Now, Pay Later' services where available.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
Do you offer expert beauty advice?
Absolutely. Our team includes trained beauty experts who can provide personalized recommendations. You can contact our customer service or check our blog for in-depth product reviews and guides.